They explained safety and how to operate in easy terms and showed several models and focused on my needs. They have flexible payment and financing options and were very friendly and easy to communicate with. - Megan

This is a very friendly and personable as well as informative store!! - Penney

The convenience of the Olympia shuttle was a big selling point. -Tina

Patience...the folks at NW Motor Scooters were very patient answering all of my questions while I changed my mind several times. I appreciated the time they spent going over all of the features of the bike and showing me how to ride. - Kathryn

Very generous with my trade in. Thank you, as always, you are awesome- Karen

Shauna patiently listened and clearly explained everything to me and ensured I was comfortable while at the store. I left the store excited about my new bike and feeling like a valued member of a new family. - Thomas

Steve seemed to be excited about the features of the scooter and his enthusiasm and personable attitude are memorable in this purchase.- Dorothy

Made us the greatest deal (a deal we could not refuse) on the purchase of our second MP3 scooter in 3 weeks. Thank you for lending me a helmet so I could get my scooter home the day I purchased it. I didn't expect to purchase a scooter that day. - Pat

Thorough demonstration - being scooter newbies, this was extremely helpful. Also, general education on brands/models made us feel like experts by the end of our second visit. - Kevin

Even though the shop was very busy on a Saturday afternoon, the staff seemed to be enjoying themselves. It was a happy, fun atmosphere making shopping a pleasure! - DeeAnn

Pleasant to deal with! - Martin

Shauna handled the sale well and provided personal service that was customer friendly and informative. She went the extra mile to order a jacket that was a good fit and the preferred color. - Lesley

Very thorough with information regarding all types of motor scooters carried in the shop as well as others not carried in the shop. Their customer service is #1. Didn't call and hassle me on the telephone. - Marge

All the staff made time - even when super busy - to answer all of our questions. They walked us through all the options available and really helped to educate us on the options that would best suit our needs. - Sherry

Their hearts are in the business; they're not just letting the name of Vespa sell itself. They made sure we tried several scooters, even pulling products out of the back to see if we liked/tried them as well. They made sure we saw how to run the scooter before we took it. - Kim

They walked me through all of the details such as storage, use of kick-stand and all of the mechanics of my scooter. I felt very confident in making my purchase. It was a great experience! - Arlisa

I didn't intend on purchasing a Vespa. Shauna's knowledge of the product is vast. She showed me the error of my wicked way's by not owning one. Thankfully I stopped that day, I have seen the light. - Dave

Well taught! Taken completely through a 2 stroke Vespa. Jason is knowledgeable, and patient. Definitely piqued my interest in vintage scooters. - Mike

I really enjoyed Jason's sharing of his knowledge of the subject of scooters. - Raul

Garrett was quick and thorough and paperwork can be boring - GOOD JOB! -Rick